Common questions

Telemonitoring NI > Patients/Carers > Common questions

Common questions


  • Does telemonitoring just replace my doctor/nurse with an electronic unit?

    No - telemonitoring ensures that patients have contact with their clinician when they need it. For example, if you are identified as having deteriorating symptoms, you will receive more contact from your local healthcare professional. If you have a period where your condition is more stable, you may receive less contact.
  • Do I need to be good at using computers to use telemonitoring?

    No. If you are able to operate a TV you should have no problem using telemonitoring. When the telemonitoring system is installed in your home you will be shown how to use it and also given some written instructions. You can also contact someone at any time to ask questions should you need to.
  • How long will I need to use telemonitoring?

    This will be determined by your local healthcare professional. Generally, patients use telemonitoring to help build their confidence, reduce any anxiety and to learn to manage their condition in a more proactive way. Once the patient's condition has stabilised for a number of weeks or months, the need for them to continue using telemonitoring will be reviewed. For some patients, it may be appropriate for telemonitoring to be provided on an ongoing basis.
  • How often will I take my readings?

    This will be determined by your local healthcare professional and it will depend on which telemonitoring service you require.
  • Will information about me be secure?

    Information about you will be stored in a secure database. It will be stored in accordance with the Data Protection Act 1998, and relevant codes of practice issued by the Department of Health, Social Services and Public Safety including the Code of Practice on Protecting the Confidentiality of Service User Information ( and the HSC ICT Security Policy. Personally identifiable information about you will not be shared with or made available to anybody who is not involved in your care (unless there is a statutory obligation to disclose such information.) The personal data may be retained for a period of time, limited to the authorised purpose, after which it will be destroyed in a confidential way.
  • Will I have to pay for telemonitoring?

    No - telemonitoring is provided free of charge to you by your local health & social care trust. There is no cost associated with the telemonitoring system being connected to your telephone line. It will cost approximately 10p a week to power the unit.
  • Do I have to use telemonitoring?

    No. You will not have to use telemonitoring if you do not wish to. However, your local nurse and/or doctor will only refer you for telemonitoring if they feel that you would benefit from using the service. If you have any concerns, you should raise these with your local healthcare professional or raise a query via the ‘contact us’ tab on this website
  • What happens if I don't like using telemonitoring?

    If you are unsure about whether you want to continue using telemonitoring you should speak with your local healthcare professional or raise a query via the 'contact us' tab on this website
  • Who will get to see my measurements?

    Your measurements and information will be stored securely on a central database and only people involved in your care will get to see your readings. All patient data is held and managed in accordance with strict security protocols and can only be accessed by health and social care professionals who have been given special permission to do so. Some patients will also be able to access their readings via a patient portal. See also ‘Will information about me be secure?’
  • Will the equipment mean we will have to have a second phone for normal calls?

    No. The Telemonitoring NI system has been designed to download data when the telephone line is not in use and only takes a couple of minutes to do this.
  • Can I be availed of the Telemonitoring NI service if I do not have a standard phone connection?

    Yes. If necessary, you may be provided with telemonitoring equipment that can send measurements using mobile phone technology.